Support & Troubleshooting

To suit the needs and budget of your business, Aztec Technologies offers a variety of cost-effective options for delivering support and troubleshooting services.

On-site
Some IT problems require onsite support and troubleshooting. Aztec Technologies has built a strong team of experienced, Microsoft-certified field technicians and engineers who can deliver technical services anywhere in Australia. Aztec Technologies also provides onsite service throughout Australia to clients who have WAN-connected offices or affiliates.

Remote Support
Aztec Technologies remote support and troubleshooting services give you the greatest leverage for your IT budget. Sophisticated remote access tools and experienced technicians and engineers combine to enable Aztec Technologies to resolve most IT problems without wasting time and expense by travelling to your site. Aztec Technologies is a pioneer in providing remote IT support and has developed an extensive virtual network of support personnel who can deliver fast and low-cost solutions.

Our technicians can connect to your network and work on your computers from our offices while you watch! This results in;

• Drastically improved response times - we can fix problems while you are on the phone.
• Reduced costs (we don't need to charge for travel)
• Better overall service.
• Worldwide support coverage. We can fix or maintain Servers and PCs in any location around the world, according to the same standards defined at your head office.

Additionally remote access to your network can mean you can access your entire office resources while on the road or while you're at home. Save files to your file server, print to an office networked printer, open networked files from anywhere, and allow your branches to connect to head office as if they are on the same local network.

Phone Support Call Centre
When you need to talk to a technical expert, phone Aztec’s Help Desk Call Centre. You'll be tapping into one of Australia’s most experienced support staffs. Phone support can be escalated to onsite service when necessary, but in the vast majority of cases your IT problems can be resolved over the phone or through a combination of phone support and remote access.

Help Desk Consulting Services
Aztec Technologies comprehensive Help Desk Consulting Services make it possible for you to set up a results-driven Help Desk that uses proven techniques to interact with clients and troubleshoot problems quickly and efficiently.

Service Costs
Aztec Technologies bills for all support and troubleshooting services by the hour and offers substantial discounts for large projects and regularly scheduled service. Rates are based on the qualifications of the personnel who provide the service, which in turn is dependent on the nature of the task.